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Privacy policy
Last updated: November 2026
At Kirstie's K9 Club, we respect your privacy and are committed to protecting your personal information in accordance with UK data protection law.
1. Who we are
Kirstie's K9 Club is a dog home boarding and day care business operated by Kirstie Barrett as a sole trader in Nazeing, Essex.
Kirstie Barrett is responsible for the personal information we collect and use. For privacy enquiries, please contact kirstie@kirstiesk9club.co.uk.
2. Information we collect
We may collect your name, address, telephone number, email address, emergency contact details, booking and payment information, and information about your dog's health, behaviour and care requirements.
We obtain this information directly from you when you make an enquiry, register your dog, book our services or contact us.
3. How we use your information
We use your information to:
- Respond to enquiries and manage bookings.
- Provide safe and appropriate care for your dog.
- Contact you or your nominated emergency contact when necessary.
- Process payments and maintain business records.
- Meet our legal, tax, insurance and licensing obligations.
We process information where necessary to provide our services under our agreement with you, comply with legal obligations, or pursue our legitimate interests in safely managing our business and responding to enquiries.
Where consent is required, we will ask for it. You may withdraw consent at any time. Information required for bookings, safe dog care and licensing must be provided for us to offer our services.
4. Sharing and protecting information
We do not sell your personal information.
We only share information where necessary, including with veterinary professionals in an emergency, our insurers, payment or IT service providers, or relevant authorities where required or permitted by law.
We take reasonable steps to keep your information secure. Where service providers process information outside the UK, we ensure appropriate data protection safeguards are in place.
5. How long we keep information
We retain customer and dog care records for a minimum of three years after the last service, in line with our licensing record-keeping requirements, unless a longer period is needed for tax, accounting, insurance or legal purposes.
We securely delete or dispose of information when it is no longer required.
6. Your rights
Under UK data protection law, you may have the right to access, correct or delete your personal information, restrict or object to its use, and request transfer of your information where applicable.
You may also withdraw consent where we rely on it. To exercise your rights, please email kirstie@kirstiesk9club.co.uk.
If you are unhappy with how we handle your information, you can contact the Information Commissioner's Office at www.ico.org.uk.
7. Website and updates
Our website may use cookies or similar technologies necessary for its operation. Any additional cookies or tracking technologies will be explained and managed in accordance with applicable law.
We may update this policy from time to time. The latest version will be available on our website.